View Consumer Complaint and Response!

Complaint Filer’s Information:

Full Name/company Name: Admire Chifura
Tel: 0838658406
Email: admire.chifura@gmail.com
Address: 34 Jacaranda Lane Panther Road,Boskruin, Randburg, 2164, Gauteng, South Africa

Company's Information you have registered a complaint:

Full Name/company Name: MTN
Tel: 0831808
Email: customercare@mtn.co.za
Address: 201 Richards Drive,Halfway House, midrand, 1685, Gauteng, South Africa

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Issue: Damaged Iphone 5c

  • Complaint Details:
    MTN is refusing to fix my iphone 5c phone.I signed an MTN contract with Nashua Mobile, last year around 26 March 2014, for an iphone 5c phone on an mtn contract where i am paying R275 for 100mb data,25sms and 100 airtime.Sometime in december 2014 the phone's screen started turning black and would not display so i took it to MTN northgate on 29December 2014 and booked it in so they look at it.On 20February 2015,they told me they cant fix the handset i need to take it to cell c, and for mtn to give me back my phone i need to pay them R300 even though its not fixed.

  • Desired Adjustment:
    I want mtn to fix my iphone 5c and give it back to me because i signed and am paying them monthly for the contract which came with that iphone 5c,they must sort it out with cell c if they think the handset belongs to them.

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