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Complaint Filer’s Information:

Full Name/company Name: Maria Luisa Cagingin
Tel: 639152158730
Fax: 632 6311714
Email: dr_malu05@yahoo.com
Address: P43 Capt . H Javier , Pasig, 1600, Cavite, Philippines

Company's Information you have registered a complaint:

Full Name/company Name: Trafalgar
Tel: 442078284388
Fax: 442078738634
Email: Reservations.trafalgar@hilton.com
Address: 15 Groove or place, London, Sw1x7hh, London, City of, United Kingdom

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Issue: Denied entry to Gibraltar

  • Complaint Details:
    Trafalgar , supposedly a very reliable company had a reckless agent both in Manila and on tour . We were strongly sold and enticed to join the optional tours in our Iberian Explorer tour and so we did . Upon arrival at Gibraltar we were denied entry . The tour guide clearly panicked and instructed us hurriedly to just wait outside . The entire group were able to enter because we were the only philippine passport holders who needed a special visa to enter . It was a very stressful and embarrassing situation not to mention fearful . It was reckless of her not to even check the requirements .whenshe was selling the optional to us , she was very enthusiastic but when the problem arose ,she dropped us like a hot potato. That blew the entire tour for us because my husband lost internet in whatever she was saying . The small refund she gave us does not finish and solve the issue! The moral damage is so much more.

  • Desired Adjustment:
    Refund the Iberian explorer tour .