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Sales 101 How to handle customer complaints like a pro


Oh boy!

Your worst nightmare has just come true.

You’ve just started your career as a sales rep and a month later you’re left to deal with a disgruntled customer to your own devices. Yikes!

 

Have you ever been a situation like this? Well, if you have or are anticipating it, I’ve compiled a list of how -to’s that will help you get out of the rut, with your dignity and job intact.

So, here. we. go.

 

Listen

Alright so, first things first, you can’t get to the solution if you don’t know the problem, right?

Listening is your knight in shining armor in this case. Listen and listen right, listen well. But don’t just sit there. Let the customer address all of his/her issues. Respond using neutral phrases such as ‘I understand’ or ‘hmm, okay’ you get the gist.

 

While you’re at it, be on a look out for a pause. This is your chance to console them by giving them what they want to hear. If you don’t have the answers, don’t worry, connect them to your supervisor and you’re good.

 

Whatever you do – do not interrupt, unless you’ve got a death wish.

 

Don’t be a nervous wreck

No matter where you’re at, in your sales or client servicing career, it is natural to get a little anxious when such a situation arises. But the trick is to not let it get the best of you.

I have a trick that I use when I’m on calls or when I’m asked to talk to a large audience. I hold a pen in one of my hands, as if to channel all my nervousness to it so that I can be far relaxed when conversing.

You might prefer a paperclip or an eraser, whatever floats your boat. 9 out of 10 times, it will work.

But the point here is that staying calm helps you get a lot more done and help you think on your feet than nervousness ever will.

 

Don’t take it personal

When someone comes at you aggressively, your mind might push you to take it personally.

Don’t.

 

Well, at least not in this scenario. Put yourself in their shoes. When you address your concerns to a customer service executive, do you mean to take a hit at them personally? Of course not.

It works the same way other way around too, no matter how abusive the customer is on the other end.

You understand this, you’ll be better equipped to understand where the customer is coming from and offer them a solution to their concerns, quicker.

 

Make use of the formalities

You need to have your politeness at the ready, when a customer comes to you aggressively with a compliant.

 

Your ‘Thank you’ or ‘I apologize ma’am/sir’ would come in handy now more than ever. But it doesn’t just stop here. Your customers aren’t idiots. Authenticity shows through the phone.

So, if you don’t mean what you say, your customer is going to catch wind of it and hold it against you (worst case scenario) and we don’t want that.

Even if you are on the right and don’t think he/she deserves your kindness, just put it out there and mean it.

 

Thank the customer for keeping you informed on their situation or apologize to them without making any excuses as to why you’re right and that it’s all their fault.

 

Capiche?

 

Good.

 

Be swift

The faster you respond the less likely it is for the situation to escalate.

According to industrial sources, almost more than half of total people in the survey find slow responses to be cumbersome (surprise, surprise).

In addition, customers will act positively to your quick responses to their problem, because it promotes a sense of accountability.



yoga poses for healthy bone


The regular practice of yoga has many benefits: yoga improves the flexibility, builds strength in the muscles, quiets the mind and reduces stress, and it can also help keep your bones strong and healthy too. Today we'll examine five of the best yoga poses for bones which you can add into your daily routine and start benefiting from immediately.

But first, why are these yoga poses good for bones? In yoga, you’re holding your body weight up against the force of gravity, which puts mild stress on the bones and encourages new growth. But, unlike other weight bearing exercises, such as running or tennis, yoga won’t stress your joints and cartilage. A regular yoga practice will help keep your joints supple and young as the gentle weight bearing exercises in yoga improves the flexibility, strength, and range of movement available in the joints. Secondly, regular practice of yoga can help reduce stress and inflammation that interferes with bone regeneration. Our bones naturally degenerate as we get older, and other factors like our lifestyle and diet can have a negative impact upon the inflammation in our bodies. But, by using certain yoga poses for bone health we can safely help reduce the levels of inflammation in our bodies and support our bones for optimum health. Thirdly, regular practice of yoga improves the flexibility and strength of our spine which supports our postural health and can help us improve our overall alignment.

Our first yoga pose for the bones is...

Warrior 1: A strong weight bearing posture which will help strengthen the legs. Specifically, by bending 90° into the front leg you’re magnifying the force on the femur bone and stimulating bone growth.

Warrior 2: In addition to the benefits for the legs as demonstrated in Warrior 1, Warrior 2 will help improve the flexibility of the hip joint. And, by extending the arms out to either side, you place more stress on the head of the humerus which is also going to help stimulate bone growth.

Tree pose: This one legged balancing posture is an excellent choice to stabilize the ankles, knees, and hips. Try to find a strong connection with the ground and maintain an upwards current of energy in your body. This is an excellent posture to support the spine by improving core strength.

Bridge pose: This yoga pose improves the flexibility of the spine, and by bearing down strongly into the earth, you’re also building strength in the knees, feet, arms and shoulders.

Triangle pose: This posture improves bone strength simply by supporting your body's weight against gravity while in an off-center position.



The technical aspects to consider while hiring a Magento Web Developer


Is it accurate to say that you are looking for the best Magento web developer from everywhere throughout the globe? In the event that your reaction is confirmed and needs to finish a few projects through Magento web development innovation, at that point our talk and article both are valuable to you as it gives a total manual for pursuit or hire a developer from the world-class Magento web development company. In this way, we as a whole realize that with the fast headway in digitization alongside the field of data innovation and software engineering over the globe, there is expanded the utilization of an assortment of online administrations by a large number of individuals all inclusive. In that online administrations, internet business administrations have a noteworthy impact on it. In this respects, numerous organizations contend in giving better web development innovation to help web-based business stage prerequisites.


 

In this way, thusly, there is a requirement for Magento web development company which will give an essential base of a stage for the online business site. In this way, through appropriate usage of Magento web development innovation during the time spent structure internet business stages, all new youthful and yearning on the web business people looking for upon their fortune in the web-based business industry. Along these lines, presently in this article, we will talk about a few specialized viewpoints or abilities to contemplate while scanning for a Magento web developer to finish every unique kind of projects through Magento web development innovation in the up and coming next segment of our article.


 

1) They ought to have learned about innovation and Magento web development.


 

When you hire Magento web developer from the worldwide Magento web development company then they should have the information pretty much all specialized fields and wordings. They should have the fundamental learning about the structure strategies and systems to keep up a few web-based business locales which get created through Magento web development innovation. They have to acquainted with the most recent and trend-setting innovation on the working of computerized PCs and web server activity. The Magento web developer should be comfortable with many web applications, programming projects, and web programming dialects like C++, HTML (HyperText Markup Language), PHP, and different others which will be an added advantage for you just as your company.


 

2) They should know different online business incorporation.


 

As a business visionary, you require to build up a business site, so for this situation, you can hire a Magento web developer from the best Magento web development company over the globe. Along these lines, utilizing Magento web development innovation, Magento web developer will have a decent information of web-based business joining with a few distinct sorts of stages like installment door. Along these lines, this will in a roundabout way to help you to improve the nature of your Magento web development project for your specialty business.

 



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Learning Digital Marketing Online


Learning Digital Marketing Online – Top 3 Hacks

With above 600% growth expected for digital marketing job opportunities by 2020, learning digital marketing can make your career future-proof. However, there is a growing trend for opting online digital marketing courses. So, how can you find best online digital marketing courses? Here are the top three hacks.

 

Thorough Research

Though searching for online courses seems like a monotonous task, it is the most important step for your bright future. Although the easiest way is to use online channels such as search engines, social media, portals etc., you must confirm it only after checking offline sources as well. Always call at the relevant number and visit the office, if possible. A good discussion with the concerned staff is very much important to end upon best online digital marketing courses. This will help you understand the course curriculum and teaching style better.

 

Check the Resources

While checking the course quality, don’t limit your focus at course curriculum and training methodologies, but also inquire about which all kind of online resources they provide. A good institution will give digital study materials, online quizzes and tests. You should also ask for the alternative if you miss online class for some unavoidable reasons. Renowned institutions would provide the option of sending recorded lecture videos in such situations. The other key feature of best online digital marketing courses is the facility for online doubt clarifications.

 

Go for Certification Courses

Certified digital marketing professionals are always rewarded better than non-certified candidates. Hence, it is better look for certification while choosing a digital marketing course. Digital marketing certification from prominent universities can increase your personal brand value and confidence for salary negotiation. Many digital marketing institutes in Bangalore offers certification in digital marketing. The new Texas digital marketing program offered by People click Techno Solutions in one such program in which you can earn digital marketing certification from Texas University at Arlington. This program is among the best online digital marketing courses available in India.

 

Before choosing online digital marketing course, give a minute to yourself and go through these hacks. Make careful choices based on that and secure your career. Learn thoughtfully to grab long-term success.



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Convention Center in Mumbai


India is no different when it comes to hospitality service. Infect there is a various mind-blowing option in almost every part of India, for conducting corporate meetings. Who says it’s easy to organize business events? Especially in today’s scenario when you have lots of options to make one perfect choice. We have marked the list of best 5-star conference venue in Mumbai after 360-degree research, let’s have a look.

 

Fortune Select Exotica, Navi Mumbai

 

 

 

Fortune Select Exotica, Navi Mumbai one of the most luxurious and best in a class hotel in Mumbai. It’s a renowned hospitality chain known for offering world-class facilities that may suits best for all sort of business meetings and seminars. They have done many international business conferences and each one of them was high end successful. This world-class luxurious property is located in the commercial heart of Navi Mumbai. They have achieved various awards & reorganization for their high-end hospitality service of excellence. Fortune Select Exotic is a preferred Conference Venue destination for the discerning business travelers.

 

Facilities:

 

International Convention Center

International Exhibition Center

Meeting Venues for corporate meetings

Restaurants & Cafeteria

Shopping Malls

24 hours Wi-fi

Gym & fitness center

Business Center

Distance:

 

25 KM away from Chhatrapati Shivaji International Airport

40 KM away from Kalamboli Railway Station

35 KM Away from Mumbai Central

Only 2 KM away from Inorbit Shopping Mall

 

Awards & Recognition:

 

Certificate of Excellence by Trip Advisor (2014)

World Luxury Hotel Awards Winner (2011)

Four Points by Sheraton, Navi Mumbai

Extremely renowned hotel Four Point by Sheraton is a synonym of class and elegance. The hotel is well embedded with world-class international facilities required while hosting a corporate event like conferences, meetings, seminars. It’s an age-old hospitality chain serving to only high-end clients and companies. This is one of the best 5-star conference venues in Mumbai. They have set a benchmark for being the most premium and luxurious hotel in Mumbai.

 

Facilities:

 

Indoor & Outdoor Space for conferences, seminars & meetings

Airport Shuttle

Business Center

Fitness Center

Car Parking

Restaurants & Cafeteria

Air Conditioned

 

Distance:

 

22.5 KM away from Chhatrapati Shivaji International Airport

28.2 KM away from Mumbai Central Railway Station

Awards & Recognition

 

Best 5-Star Deluxe Hotel in Mumbai from Ministry of Tourism, Govt. of India (2012)

Project ICARUS Supplier Gold Medal by Global Business Travel Association (GBTA) (2013)

Business and Service Excellence Award by Big Research (2012)



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